Frequently Asked Questions
Am I allowed to launch and/or take out my own boat at Susquehanna Outfitters?
Q. Is the Susquehanna suitable for beginners?
A. Yes. The Susquehanna is a good river to learn how to paddle a canoe or kayak in shallow, slow-moving water. The Susquehanna and our local creeks are often shallow enough for all ages. Every trip includes a safety talk, including a brief intro to paddling. Check our summer calendar for our INTRO TO PADDLING lessons, which also include a float.
Q. Do I need to wear a life jacket?
A. We STRONGLY encourage it. We provide high-quality, clean, well-fitted life jackets so that you will feel comfortable wearing this most essential piece of equipment. (Children 12 and under MUST wear a life jacket at all times on the water.)
Q. Can I purchase a gift certificate?
A. Yes, gift certificates can be purchased for any amount.
Q. What is the minimum age?
A. If the water is at normal levels, the minimum age is 5. Summer drought levels are safe for all ages, while higher levels are more challenging.
ASK OUR STAFF ABOUT CURRENT CONDITIONS. We reserve the right to not put you and your family on the water in dangerous conditions.
Q. How can I pay for the trip?
A. We accept Visa, MasterCard, Discover Card, American Express, or cash. A credit card number is needed to hold your reservation. The card holder assumes responsibility for all cancellation and refund policies.
The card will not be charged until the day of the trip so your group can pay individually upon arrival. Group reservations can be invoiced and paid with a business check. NO personal checks accepted.
Q. Do I need a reservation?
A. We strongly encourage reservations, especially during our busy season. We have canoes, kayaks, and SUPs (stand up paddleboards). A reservation ensures that we have the boat or board you want available upon your arrival.
Q. What is your cancellation policy?
A. For cancellations made less than 24 hours before the scheduled trip, there will be no refund issued. For cancellations between 72 and 24 hours, you will receive a 50% refund via gift card. There is a full refund via gift card for cancellations made more than 72 hours before the scheduled trip. Group reservations (8 or more boats) cancelled at least 7 days before the scheduled trip will be refunded via gift card. Cancellations made between 7 days and 72 hours ahead of trip will be refunded 50% of total, and cancellations made less than 72 hours will not receive a refund. There is a full refund via gift card for trips cancelled by Susquehanna Outfitters because of weather or dangerous conditions. We try to reschedule your trip whenever possible.
Q. Can I bring a cooler?
A. Yes! We encourage you to take a break, eat lunch, swim, and enjoy the beauty around you. But please, NO ALCOHOL, large coolers, styrofoam, or glass. Soft-pack coolers work best for kayaks.
Q. Do I need shoes?
A. Yes. You can easily injure your feet if they are not covered. We suggest water shoes, old sneakers, and sandals or crocs with a strap. Flip flops are not appropriate river shoes.
Q. What about bugs? (I hate bugs!)
A. Mosquitoes live in the vegetation along the bank and are seldom a problem on the water. Most insects on the water, like dragonflies and mayflies, are beautiful and do not bite. (Don’t be a hater :)
Q. Do you rent canoes and kayaks to explore other rivers?
A. Yes! We have canoes and kayaks available to rent for off-site trips. Full-day charges and a $15/boat off-site fee apply. You must provide your own secure tie-down straps and rack, or we can deliver and pick up (transportation fees apply).
Q. Do you offer group discounts?
A. Yes! We offer a 10% discount for a rental of 8 or more boats. We can deliver and pick up your equipment and group (full-day rental and shuttle fees apply).
Q. Am I allowed to launch and/or take out my own boat at Susquehanna Outfitters?
A. Yes. However, we ask you pay a $5/per person ramp fee. You can pay this in person or pay it online in advance. You can also join us on a shuttled trip for $15/per person.